FAQ Page
Frequently Asked Questions
Find answers to common questions about our products, ordering, shipping, and more.
Products
What types of planners do you offer?
We offer a variety of planners including daily, weekly, and comprehensive planners that combine daily, weekly, and monthly planning sections. Each is designed to help you stay organized and productive.
What types of notebooks do you offer?
Our notebook collection includes classic lined notebooks, dot grid notebooks for bullet journaling, graph grid notebooks, blank page notebooks for sketching, Cornell Notes notebooks for students, and habit tracker notebooks.
What is the paper quality like?
All our products feature high-quality, thick paper (120-160 GSM) that minimizes bleed-through and provides a smooth writing experience. Our paper is acid-free and suitable for various writing instruments including fountain pens.
Do your products have special features?
Yes! Depending on the product, our planners and notebooks may include features such as ribbon bookmarks, elastic closures, pen loops, pocket folders, and perforated pages. Check individual product descriptions for specific features.
Can I see inside the planners/notebooks before purchasing?
Yes, each product page includes multiple images showing both the exterior and interior layouts so you can see exactly what you're getting.
Ordering
How do I place an order?
Simply browse our collections, select the products you want, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and Apple Pay.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately at planwithakayla@gmail.com. We'll do our best to accommodate your request, but once an order has been processed for shipping, we may not be able to make changes.
Do you offer discounts for bulk orders?
Yes, we offer special pricing for bulk orders. Please contact us at planwithakayla@gmail.com with details about your requirements for a custom quote.
Shipping
How long will it take to receive my order?
Domestic orders typically ship within 1-2 business days and arrive within 3-7 business days, depending on your location. International shipping times vary by destination.
Do you ship internationally?
No, we currently do not ship internationally. However, we plan on shipping internationally very soon. Emails will be sent out to those who subscribe.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the weight of your order. We offer free shipping on domestic orders over $50.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also log into your account to view your order status.
Returns and Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Please contact us at [your email] to initiate a return.
What if my product arrives damaged?
If your product arrives damaged, please contact us within 7 days of receiving your order. Include photos of the damage, and we'll arrange a replacement or refund.
Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or product defect). In those cases, we'll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your return, we'll inspect the item and process your refund within 3-5 business days. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account.
Product Care
How should I care for my planner or notebook?
To keep your products in the best condition, avoid exposure to extreme temperatures, direct sunlight, and moisture. Store flat when not in use, and avoid placing heavy objects on top that might damage the binding or cover.
Can I refill my planner?
Some of our planners offer refillable options. Check the specific product description to see if refills are available for your planner model.
Customization
Do you offer personalization or custom designs?
We currently don't offer personalization for individual orders. For bulk corporate orders, we do offer customization options including logo printing. Contact us at [your email] for details.
Can I request a specific color or design?
We offer various colors and designs as listed on our product pages. If you're looking for something specific that isn't currently available, contact us and we'll consider it for future product lines.
Account & Privacy
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account makes future purchases easier and allows you to track your orders.
How is my personal information protected?
We take your privacy seriously. All personal information is encrypted and securely stored. We never share your information with third parties except as necessary to fulfill your order. See our Privacy Policy for more details.
Contact & Support
How can I contact customer service?
You can reach our customer service team by email at planwithakayla@gmail.com or through our contact form. We aim to respond to all inquiries within 24-48 hours during business days.
Do you have a physical store?
Currently, we operate exclusively online, which allows us to offer the best prices and serve customers nationwide.
Can I become a retailer of your products?
We do offer wholesale opportunities for qualified retailers. Please contact us at planwithakayla@gmail.com with information about your business for consideration.
Sustainability
Are your products eco-friendly?
We're committed to sustainability and use responsibly sourced paper for our products. Our packaging is recyclable, and we're continuously working to reduce our environmental footprint.
Do you use recycled materials?
Select products in our line use partially recycled materials. We clearly indicate which products contain recycled content in their descriptions.
Still have questions?
If you couldn't find the answer to your question, please don't hesitate to contact us. We're here to help!
Email: planwithakayla@gmail.com
Contact form: https://syrjhj-08.myshopify.com/pages/contact
Response time: Within 24-48 hours during business days.